Refund Policy
Last updated: October 1, 2026 · Applies to all Wellness subscription plans
CMRxpert ("we", "us") wants you to be confident when you subscribe. This policy explains when a refund is available for each Wellness plan and how refunds are decided.
1 Plans covered
| Plan | Price | Billing |
|---|---|---|
| Wellness Bronze | Free | No charge |
| Wellness Silver | Rs 799 | Monthly |
| Wellness Gold | Rs 1,999 | Every 3 months |
2 Wellness Bronze (free trial plan)
Bronze is free and is provided so you can try the platform before choosing a paid plan. Because no subscription fee is charged, no refund applies. Any separately paid consultation booked under Bronze is covered by Section 6.
3 Before service starts
Service is considered started when any one of these happens after payment: a pharmacist or physician consultation takes place, a medication review or lab-test review is completed, a technician or pharmacist begins managing your medication list, or a dependent is added and managed.
If you request a cancellation before service starts, you receive a 100% refund of the subscription fee, provided you ask within 24 hours of payment.
4 After service starts
Once service has started, refunds are not automatic. Each request is evaluated by our organization, which reviews the services delivered, consultations completed, and time elapsed. If approved, you receive a percentage of the plan fee as shown below.
| Plan | Request made | Maximum refund after evaluation |
|---|---|---|
| Silver (monthly) | Within 2 days of service start | 50% |
| Day 3 to day 5 | Reviewed case by case; no fixed percentage | |
| After 5 days | No refund. You may cancel to stop future renewals. | |
| Gold (3 months) | Within 4 days of service start | 50% |
| Day 5 to day 7 | Reviewed case by case; no fixed percentage | |
| After 7 days | No refund. You may cancel to stop future renewals. |
These are maximum percentages. The final amount may be lower depending on the evaluation. Our decision is communicated in writing.
5 How evaluation works
- We review your account activity, including consultations held, reviews completed, and messages handled.
- We consider the reason for your request, such as a technical failure, an unavailable service, or a duplicate charge.
- Where we caused the problem (for example, a promised service was not delivered), we may approve a higher refund.
- Evaluation is completed within 7 working days of receiving your complete request.
6 What is not refundable
- Third-party costs, including consultation fees and payment gateway or wallet charges.
- Discounts already applied (for example, the Rs. 200 or Rs. 500 physician discount) that were used.
- Requests made after the plan period has ended.
- Accounts suspended for misuse or violation of our terms.
7 Upgrading, downgrading and cancelling
- You can cancel at any time. Cancelling stops the next renewal; access continues until the end of the paid period unless a refund is approved.
- Moving from Bronze to a paid plan starts the paid plan's refund window from the date of payment.
- Downgrades take effect at the next billing date. The price difference is not refunded.
8 Duplicate or failed payments
If you were charged twice, or charged but the subscription was not activated, you receive a full refund of the extra or failed amount. Report it within 30 days with your transaction ID.
9 How to request a refund
- Email cmrxpert.info@gmail.com or use the Help option in the app.
- Include your registered name, phone number, plan, payment date, transaction ID and the reason for the request.
- We will confirm receipt within 2 working days and share our decision after evaluation.
10 How refunds are paid
Approved refunds go back to the original payment method, for example JazzCash, within 7 to 10 working days. Your bank or wallet provider may take additional time to show the amount.
11 Changes to this policy
We may update this policy from time to time. The version in force at the time of your payment applies to that payment.
12 Contact
Phone number/Whatsapp: 0304-3326156
Email: cmrxpert.info@gmail.com